Refund policy

30-Day Money-Back Guarantee

We want Stillwave to make bedtime easier. If you're not happy with your order for any reason, we'll make it right.

How it works
You have 30 days from the day your order is delivered to request a refund. No need to send anything back. Just keep the item.

How to request a refund
Email us at stillwavesupport@gmail.com within 30 days of delivery with:
- Your order number
- A short note on why it didn't work for you

We'll reply within 1 to 2 business days and process your refund.

Damaged, faulty or wrong items
If your mask arrives damaged, stops working, or isn't what you ordered, email us with your order number and a photo or short video of the problem. You can choose a free replacement or a full refund.

Refunds
Approved refunds go back to your original payment method within 5 to 10 business days. Your bank may take a few extra days to show it. The money-back guarantee covers the price of the items. Shipping charges, if any, are not refundable.

Bundles
The guarantee covers every mask in your order, including bundles. If you only want a refund on part of a bundle, we'll refund the bundle price minus the regular price of the items you keep.

Cancellations
To cancel, email us as soon as possible. If your order hasn't shipped yet, we'll cancel it and refund you in full. Once it has shipped, you're still covered by the 30-day money-back guarantee.

Lost or late orders
If your tracking hasn't updated in 10 days, or your order hasn't arrived within 30 days of purchase, email us and we'll send a replacement or refund you.

One refund per customer
The money-back guarantee is limited to one claim per customer or household.

Contact us
Email: stillwavesupport@gmail.com
Please include your order number in every message so we can help faster.