Shipping policy

Shipping Policy

Where we ship
We currently ship to addresses within the United States.

Order processing
Orders are processed within 1 to 3 business days (Monday to Friday, excluding holidays). You'll receive an order confirmation email as soon as your order is placed.

Delivery times
Once your order ships, standard delivery usually takes 7 to 12 business days. Delivery times are estimates and can vary during busy seasons, holidays or carrier delays.

Shipping costs
Shipping rates, if any, are shown at checkout before you pay.

Tracking your order
When your order ships, we'll email you a tracking number. You can also track your order anytime on our Track Order page or by logging in to your account.

Multiple items
If you order more than one item, such as a bundle, your items may arrive in separate packages on different days. Each package will have its own tracking.

Address accuracy
Please double-check your shipping address at checkout. We're not responsible for orders sent to an incorrect address provided by the customer. If you notice a mistake, email us right away and we'll do our best to update it before your order ships.

Lost or delayed packages
If your tracking hasn't updated in 10 days, or your order hasn't arrived within 30 days of purchase, email us and we'll send a replacement or refund you.

Damaged items
If your order arrives damaged, email us within 30 days of delivery with your order number and a photo. We'll send a replacement or refund you under our 30-Day Money-Back Guarantee.

Contact us
Email: stillwavesupport@gmail.com
Please include your order number so we can help faster.